General terms and conditions
General Terms and Conditions (abbreviated to "Terms and Conditions"), often in non-standard language also often "Terms and Conditions", are all pre-formulated for a variety of contracts that a contracting party (the user) concludes with another party when creating a contratct.
It does not matter whether the provision forms an externally separate part of the contract (colloquially called the small print) or is included in the contract document itself.
With your payment you confirm your booking as binding and give us your trust.
We value this trust very much and we will do everything we can to support this from our side. For this, however, we need to establish a few rules and conditions.
This concerns your money and our money
We value this trust very much and we will do everything we can to support this from our side. For this, however, we need to establish a few rules and conditions.
This concerns your money and our money
You can cancel your booking up to 120 hours before the start of the tour for a processing fee of 50 euros. We will not charge you any costs if you are unable to travel to Mauritius (with proof) Accident / illness / private reasons.
In case of cancellation less than 120h ( for whatever reason ) we have to charge you 50% and with less than 48h no replacement is possible. In the event that someone takes your place, there will be no costs.
If a tour has to be cancelled due to bad weather or unacceptable conditions, you will receive your money immediately. If we offer an alternative date, you can accept it, but are not obliged to do so.
Please note that we can often have wind on the open sea that this is normal for us. For example, a light rain or a cloudy sky does not disturb the dolphin sighting.
If we have to cancel a tour due to the weather, we will book you back to the already completed shorter tour and refund the difference.
If no more than 1h remaining time remains, we cannot make a refund.
Topic of security
Our boat is usually driven or accompanied by us and our skippers who have more than 15 years of experience and are regularly trained.
Our boat has radio, two engines, life jackets, onboard toilet and at least 2 crew members.
If for some reason we have to resort to another boat, it will offer the same standard of size, comfort, safety and crew.
After lunch on board or on Benitiers island, we do not allow guests to swim in the water within the next 90 minutes. This also applies to the consumption of alcoholic beverages. If this time is no longer available during the tour, technically you may no longer go swimming. As a rule, our tours usually end with lunch.
If you have any further questions, please do not hesitate to contact us.
In case of cancellation less than 120h ( for whatever reason ) we have to charge you 50% and with less than 48h no replacement is possible. In the event that someone takes your place, there will be no costs.
If a tour has to be cancelled due to bad weather or unacceptable conditions, you will receive your money immediately. If we offer an alternative date, you can accept it, but are not obliged to do so.
Please note that we can often have wind on the open sea that this is normal for us. For example, a light rain or a cloudy sky does not disturb the dolphin sighting.
If we have to cancel a tour due to the weather, we will book you back to the already completed shorter tour and refund the difference.
If no more than 1h remaining time remains, we cannot make a refund.
Topic of security
Our boat is usually driven or accompanied by us and our skippers who have more than 15 years of experience and are regularly trained.
Our boat has radio, two engines, life jackets, onboard toilet and at least 2 crew members.
If for some reason we have to resort to another boat, it will offer the same standard of size, comfort, safety and crew.
After lunch on board or on Benitiers island, we do not allow guests to swim in the water within the next 90 minutes. This also applies to the consumption of alcoholic beverages. If this time is no longer available during the tour, technically you may no longer go swimming. As a rule, our tours usually end with lunch.
If you have any further questions, please do not hesitate to contact us.